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Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
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Scheduled Maintenance
Network Maintenance
May 3, 2024 22:00-23:00 EDT
There will be network maintenance in the Philadelphia data center at 10pm on Fri May 3rd.
Posted on Apr 24, 2024 - 10:09 EDT
Posted on Apr 24, 2024 - 10:09 EDT
Atlas Platform Switch Software Upgrade
May 10, 2024 22:00 - May 11, 2024 10:00 EDT
White Label Communications will be performing scheduled maintenance on the Atlas platform switch software during the weekend of May 10.
The switch software maintenance may impact your customers because the upgrade process requires all three (3) data centers to be updated and restarted periodically. This can largely be mitigated by properly configuring devices to use SRV records where possible as best practice. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call-center may be impaired for short periods of time during the maintenance window.
This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of utmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness as well as new feature sets.
Posted on May 01, 2024 - 09:01 EDT
The switch software maintenance may impact your customers because the upgrade process requires all three (3) data centers to be updated and restarted periodically. This can largely be mitigated by properly configuring devices to use SRV records where possible as best practice. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call-center may be impaired for short periods of time during the maintenance window.
This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of utmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness as well as new feature sets.
Posted on May 01, 2024 - 09:01 EDT