In progress - The planned infrastructure maintenance in our Grand Rapids data center, scheduled for the night of 9/11 into 9/12, was not completed successfully. During the maintenance window, our team encountered an issue while implementing the network changes and made the decision to roll back to the prior configuration rather than proceed, in order to protect service stability.
Grand Rapids services have been restored to their normal, pre-maintenance operating state. No further action is required from customers at this time.
We are currently reviewing the issue encountered during the window and will reschedule this maintenance once the root cause has been identified and a solution has been determined. We will provide advance notice ahead of any rescheduled window, consistent with our standard maintenance communication process.
We apologize for any inconvenience and appreciate your patience while we work to complete this modernization effort safely.
Sep 12, 2026 - 05:08 EDT
Grand Rapids services have been restored to their normal, pre-maintenance operating state. No further action is required from customers at this time.
We are currently reviewing the issue encountered during the window and will reschedule this maintenance once the root cause has been identified and a solution has been determined. We will provide advance notice ahead of any rescheduled window, consistent with our standard maintenance communication process.
We apologize for any inconvenience and appreciate your patience while we work to complete this modernization effort safely.
Sep 12, 2026 - 05:08 EDT
Scheduled - From September 4 through September 14, WLC will be conducting planned infrastructure work in our Grand Rapids data center as part of a broader network improvement initiative. The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption. We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact. Thank you for your patience and understanding while we complete these improvements.
Sep 4, 2026 00:00 - Sep 15, 2026 00:00 EDT
Sep 4, 2026 00:00 - Sep 15, 2026 00:00 EDT
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Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
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Scheduled Maintenance
Scheduled Maintenance: Atlas Platform – Friday, October 16, 10:00 PM ET to Saturday, October 17, 6:00 AM ET Oct 16, 2026 22:00 - Oct 17, 2026 06:00 EDT
White Label Communications will be performing scheduled maintenance on the Atlas platform switch software beginning Friday, October 16 at 10:00 PM ET through Saturday, October 17 at 6:00 AM ET.
This upgrade will deliver performance improvements and bug fixes, and lays the foundation for new features coming to the platform.
The upgrade process is designed to keep the platform available throughout the maintenance window. However, because each of our three (3) data centers must be updated and restarted in turn, individual data centers may be briefly unavailable during the window. Devices properly configured to use SRV records, as recommended best practice, should fail over to an available data center automatically and largely avoid any impact. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call center may be impaired for short periods of time during the maintenance window.
This upgrade process takes all possible steps to avoid interruptions, and the availability of our service remains of utmost importance to us. If you have any questions or concerns, please contact White Label Communications Support.
Posted on Oct 08, 2026 - 13:03 EDT
This upgrade will deliver performance improvements and bug fixes, and lays the foundation for new features coming to the platform.
The upgrade process is designed to keep the platform available throughout the maintenance window. However, because each of our three (3) data centers must be updated and restarted in turn, individual data centers may be briefly unavailable during the window. Devices properly configured to use SRV records, as recommended best practice, should fail over to an available data center automatically and largely avoid any impact. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call center may be impaired for short periods of time during the maintenance window.
This upgrade process takes all possible steps to avoid interruptions, and the availability of our service remains of utmost importance to us. If you have any questions or concerns, please contact White Label Communications Support.
Posted on Oct 08, 2026 - 13:03 EDT