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Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
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Scheduled Maintenance
Advance Notice: Planned Infrastructure Work in Philadelphia Mar 16, 2026 08:30 - Apr 6, 2026 08:30 EDT
Update -
Update - We are extending our previously announced infrastructure maintenance timeframe in our Philadelphia data center through this week and next as planning continues for upcoming phases of our network improvement initiative.
Work is ongoing, but the timing of specific cutover activities is still being determined. We will issue additional notices once maintenance windows are confirmed and can communicate any expected customer impact.
Thank you for your patience and understanding.
Apr 06, 2026 - 09:39 EDT
Work is ongoing, but the timing of specific cutover activities is still being determined. We will issue additional notices once maintenance windows are confirmed and can communicate any expected customer impact.
Thank you for your patience and understanding.
Apr 06, 2026 - 09:39 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 25, 2026 - 13:09 EDT
Mar 25, 2026 - 13:09 EDT
Scheduled -
Over the next three weeks, WLC will be conducting planned infrastructure work in our Philadelphia data center as part of a broader network improvement initiative.
The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption.
We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact.
Thank you for your patience and understanding while we complete these improvements.
Mar 13, 2026 - 11:24 EDT
The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption.
We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact.
Thank you for your patience and understanding while we complete these improvements.
Mar 13, 2026 - 11:24 EDT
Scheduled Maintenance: Philadelphia Infrastructure Network Upgrade Jun 5, 2026 23:00 - Jun 6, 2026 05:00 EDT
We will be performing planned infrastructure maintenance in our Philadelphia data center as part of a network modernization effort. This work includes replacing core networking, routing, and firewall components that support services in the Philadelphia site.
During the maintenance window, we plan to temporarily remove the Philadelphia application zone from active service to reduce the risk of partial or inconsistent service behavior while network changes are completed. Services are expected to continue operating from our other available data center zones during this period.
Properly configured endpoints and customer systems should automatically fail over to alternate available zones. Some customers may notice brief registration changes, routing changes, or temporary service interruptions while failover occurs or while systems are validated following the network transition.
After the network work is completed, our team will perform service validation and gradually return Philadelphia services to normal operation once testing confirms stability.
Posted on May 29, 2026 - 13:03 EDT
During the maintenance window, we plan to temporarily remove the Philadelphia application zone from active service to reduce the risk of partial or inconsistent service behavior while network changes are completed. Services are expected to continue operating from our other available data center zones during this period.
Properly configured endpoints and customer systems should automatically fail over to alternate available zones. Some customers may notice brief registration changes, routing changes, or temporary service interruptions while failover occurs or while systems are validated following the network transition.
After the network work is completed, our team will perform service validation and gradually return Philadelphia services to normal operation once testing confirms stability.
Posted on May 29, 2026 - 13:03 EDT