All Systems Operational

About This Site

Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Registration Operational
Inbound Calling Operational
Outbound Calling Operational
Call Center Operational
Fax Operational
SMS Operational
Meetings Operational
API Operational
Atlas API Operational
UC API Operational
Data Centers Regions Operational
East Operational
Central Operational
West Operational
Apps Operational
Web Portal Operational
Click-to-Call Operational
Mobile Softphone Operational
UC Client Operational
Support Operational
Phone Operational
Ticketing Operational
Edgeview ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 02:09 EDT
In progress - White Label Engineers encountered a number of issues with the platform switch deployment software which make it unsafe to attempt / continue an upgrade at this time. This maintenance will be rescheduled as soon as these issues are identified and resolved.
Sep 24, 02:00 EDT
Scheduled - White Label Communications will be performing scheduled maintenance on the Atlas platform during the weekend of September 23-25th.

The maintenance on Friday evening into Saturday morning will have minimal impact to customers, given that during this phase, we will be seamlessly switching/moving traffic between our three (3) data centers as each data center is being attended to individually (switching traffic between our data centers happens regularly today and Partners are unaware when it occurs).

The maintenance on Saturday evening into Sunday may impact your customers because this phase requires all three (3) data centers to be updated and restarted periodically. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call-center may be impaired for short periods of time.

This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of utmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness.

Sep 23, 21:56 EDT
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.