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Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Registration Operational
Inbound Calling Operational
Outbound Calling Operational
Call Center Operational
Fax Operational
SMS Operational
Meetings Operational
API Operational
Atlas API Operational
UC API Operational
Data Centers Regions Operational
East Operational
Central Operational
West Operational
Apps Operational
Web Portal Operational
Click-to-Call Operational
Mobile Softphone Operational
UC Client Operational
Support Operational
Phone Operational
Ticketing Operational
Edgeview ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Atlas Web Server Maintenance Feb 3, 2023 22:00 - Feb 4, 2023 00:00 EST
White Label Communications will be performing scheduled maintenance on the Atlas Web Server on Friday February 3, 2023 starting at 10 pm ET.

The maintenance on Friday evening should be transparent to users but could result in slow response within the Atlas Web Portal. There is no impact to call processing as part of this maintenance.

Posted on Feb 02, 2023 - 15:03 EST
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 16:59 EST
Monitoring - A fix has been implemented and the backlog of invoices are processed.
Feb 2, 13:55 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 2, 10:21 EST
Investigating - We are currently investigating an issue with client invoice generation from 2/1/2023.
Feb 2, 09:48 EST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 EST
Update - **Correction, the date of the maintenance is Friday, January 20th at 10 pm ET, not Friday, January 18th as originally communicated.**
Jan 18, 11:04 EST
Scheduled - White Label Communications will be performing scheduled maintenance to update switch software on the Atlas platform Friday January 20 starting at 10 pm ET.

The maintenance on Friday evening will have minimal impact to customers - during which we will be seamlessly switching/moving traffic between our three (3) data centers as each data center is being attended to individually (switching traffic between our data centers happens regularly today and Partners are unaware when it occurs).

This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of utmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness.

Jan 18, 11:00 EST
Jan 20, 2023