All Systems Operational

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Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Uptime over the past 90 days. View historical uptime.
Registration Operational
90 days ago
99.98 % uptime
Today
Inbound Calling Operational
90 days ago
99.98 % uptime
Today
Outbound Calling Operational
90 days ago
99.98 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Atlas API Operational
90 days ago
100.0 % uptime
Today
UC API Operational
90 days ago
100.0 % uptime
Today
CPaaS API Operational
90 days ago
100.0 % uptime
Today
Titan API Operational
90 days ago
100.0 % uptime
Today
Data Centers Regions Operational
90 days ago
100.0 % uptime
Today
East Operational
90 days ago
100.0 % uptime
Today
Central Operational
90 days ago
100.0 % uptime
Today
West Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Operational
90 days ago
100.0 % uptime
Today
Rackspace Cloud Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.99 % uptime
Today
Web Portal Operational
90 days ago
99.99 % uptime
Today
Click-to-Call Operational
90 days ago
100.0 % uptime
Today
Mobile Softphone Operational
90 days ago
100.0 % uptime
Today
UC Client Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
CNAM Delivery Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Ticketing Operational
90 days ago
100.0 % uptime
Today
Edgeview Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Advance Notice: Planned Infrastructure Work in Grand Rapids Sep 4, 2026 00:00 - Sep 15, 2026 00:00 EDT

From September 4 through September 14, WLC will be conducting planned infrastructure work in our Grand Rapids data center as part of a broader network improvement initiative. The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption. We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact. Thank you for your patience and understanding while we complete these improvements.
Posted on Aug 27, 2026 - 10:16 EDT
Aug 27, 2026

No incidents reported today.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026
UI/UX update reloads
Resolved - With the new ui release, some users are experiencing a one-time sign-in issue where the login page spins but does not load. This is a local cache issue. Use CTRL+F5 to reload the page and clear cache. Login should then work as expected. If CTRL+F5 does not work, open an incognito window of the browser and login there. If you continue to have issues, please reach out to support.
Aug 21, 08:13 EDT
Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026
Scheduled Maintenance — PHL Data Center Network Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:00 EDT
Scheduled - Description: Continuing our data center infrastructure upgrade in PHL, we will be performing scheduled network maintenance during the window above. This work involves migrating our remaining internet transit connections and one additional intra-data-center link to new equipment.

Redundant capacity will remain in service throughout the maintenance window, and we do not anticipate any impact to the majority of customer traffic. Brief, isolated interruptions (on the order of seconds) are possible on individual circuits as they are cut over.

Expected Impact:

General traffic: None anticipated. Redundant paths will carry traffic during the migration; any interruption on an individual circuit is expected to be brief and transient.
Private connectivity customers using Megaport direct connect to our PHL location: a brief loss of connectivity is expected during the cutover, estimated at under 5 minutes.

We will provide an update if the scope or timing of this window changes. Thank you for your patience as we continue to invest in the resiliency of our network.
Aug 10, 10:40 EDT
HTTPS Fax server interruption.
Resolved - This incident has been resolved.
Aug 18, 15:21 EDT
Monitoring - The fix has been implimented and service has been confirmed restored. Moving to monitoring.
Aug 18, 14:44 EDT
Identified - The issue has been identified, and the service has been restarted. Observing normal behavior has returned.
Aug 18, 14:42 EDT
Investigating - We are currently investigating an issue with the faxback HTTPS fax server.
Aug 18, 14:38 EDT
Aug 17, 2026
Advance Notice: Planned Infrastructure Work in Philadelphia
Completed - The scheduled maintenance has been completed.
Aug 17, 10:16 EDT
Update - Update - We are extending our previously announced infrastructure maintenance timeframe in our Philadelphia data center through this week and next as planning continues for upcoming phases of our network improvement initiative.

Work is ongoing, but the timing of specific cutover activities is still being determined. We will issue additional notices once maintenance windows are confirmed and can communicate any expected customer impact.

Thank you for your patience and understanding.
Apr 6, 09:39 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 13:09 EDT
Scheduled - Over the next three weeks, WLC will be conducting planned infrastructure work in our Philadelphia data center as part of a broader network improvement initiative.

The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption.

We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact.

Thank you for your patience and understanding while we complete these improvements.
Mar 13, 11:24 EDT
Aug 16, 2026

No incidents reported.

Aug 15, 2026
Scheduled Maintenance — Edgeview Service Interruption (Low Impact)
Completed - The scheduled maintenance has been completed.
Aug 15, 03:00 EDT
Update - This maintenance has been extended by 2 hours, now finishing at 3 am ET.
Aug 15, 00:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:00 EDT
Scheduled - Description: We will be performing scheduled maintenance to relocate a portion of our backend server infrastructure during the window above. This is a planned, low-risk infrastructure move.

Expected Impact: Our Edgeview product will be unavailable for the duration of the maintenance window while the underlying equipment is relocated.

No impact is expected to call processing or any other services.

We will post an update once the work is complete. Thank you for your patience as we continue to invest in our infrastructure.
Aug 11, 16:15 EDT
Aug 14, 2026
Aug 13, 2026
Scheduled Maintenance — PHL Data Center Network Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 13, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 EDT
Scheduled - Description: As part of an ongoing data center infrastructure upgrade, we will be performing scheduled network maintenance in our PHL facility during the window above. This work involves migrating a subset of our internet transit connections and one of our intra-data-center links to new equipment.

Redundant capacity will remain in service throughout the maintenance window, and we do not anticipate any impact to customer traffic. Brief, isolated interruptions (on the order of seconds) are possible on individual circuits as they are cut over.

Expected Impact: None anticipated. Redundant paths will carry traffic during the migration; any interruption on an individual circuit is expected to be brief and transient.

We will provide an update if the scope or timing of this window changes. Thank you for your patience as we continue to invest in the resiliency of our network.
Aug 10, 10:35 EDT
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