All Systems Operational

About This Site

Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Operational
90 days ago
99.98 % uptime
Today
Outbound Calling Operational
90 days ago
99.98 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Atlas API Operational
90 days ago
100.0 % uptime
Today
UC API Operational
90 days ago
100.0 % uptime
Today
CPaaS API Operational
90 days ago
100.0 % uptime
Today
Titan API Operational
90 days ago
100.0 % uptime
Today
Data Centers Regions Operational
90 days ago
100.0 % uptime
Today
East Operational
90 days ago
100.0 % uptime
Today
Central Operational
90 days ago
100.0 % uptime
Today
West Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Operational
90 days ago
100.0 % uptime
Today
Rackspace Cloud Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Click-to-Call Operational
90 days ago
100.0 % uptime
Today
Mobile Softphone Operational
90 days ago
100.0 % uptime
Today
UC Client Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
CNAM Delivery Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Ticketing Operational
90 days ago
100.0 % uptime
Today
Edgeview Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Advance Notice: Planned Infrastructure Work in Philadelphia Mar 16, 2026 08:30 - Apr 6, 2026 08:30 EDT

Update - Update - We are extending our previously announced infrastructure maintenance timeframe in our Philadelphia data center through this week and next as planning continues for upcoming phases of our network improvement initiative.

Work is ongoing, but the timing of specific cutover activities is still being determined. We will issue additional notices once maintenance windows are confirmed and can communicate any expected customer impact.

Thank you for your patience and understanding.

Apr 06, 2026 - 09:39 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 2026 - 13:09 EDT
Scheduled - Over the next three weeks, WLC will be conducting planned infrastructure work in our Philadelphia data center as part of a broader network improvement initiative.

The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption.

We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact.

Thank you for your patience and understanding while we complete these improvements.

Mar 13, 2026 - 11:24 EDT
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026
Completed - The scheduled maintenance has been completed.
May 9, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 EDT
Scheduled - We will be performing planned infrastructure maintenance in our Philadelphia data center as part of a network modernization effort. This work includes replacing core networking, routing, and firewall components that support services in the Philadelphia site.

During the maintenance window, we plan to temporarily remove the Philadelphia application zone from active service to reduce the risk of partial or inconsistent service behavior while network changes are completed. Services are expected to continue operating from our other available data center zones during this period.

Properly configured endpoints and customer systems should automatically fail over to alternate available zones. Some customers may notice brief registration changes, routing changes, or temporary service interruptions while failover occurs or while systems are validated following the network transition.

After the network work is completed, our team will perform service validation and gradually return Philadelphia services to normal operation once testing confirms stability.

May 2, 09:00 EDT
May 8, 2026
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Completed - The scheduled maintenance has been completed.
May 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:00 EDT
Scheduled - WLC will be performing planned infrastructure maintenance in our Las Vegas data center on Thursday April 30, 2026 starting at 10 pm ET. This work includes power infrastructure updates within our equipment space intended to improve overall resiliency and support ongoing operations.

No customer impact is expected, and services are intended to remain online throughout the maintenance. However, as with any power-related infrastructure work, there is a risk of unexpected service interruption if an issue is encountered.

Our team will be actively monitoring during the maintenance window and will provide updates here if anything changes.

Apr 27, 12:25 EDT
Apr 30, 2026
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:10 EDT
Scheduled - WLC will be performing planned infrastructure maintenance in our Grand Rapids data center on Wednesday April 29, 2026 starting at 8 pm ET. This work includes power infrastructure updates within our equipment space intended to improve overall resiliency and support ongoing operations.

No customer impact is expected, and services are intended to remain online throughout the maintenance. However, as with any power-related infrastructure work, there is a risk of unexpected service interruption if an issue is encountered.

Our team will be actively monitoring during the maintenance window and will provide updates here if anything changes.

Apr 30, 01:09 EDT
Completed - The scheduled maintenance has been completed.
Apr 30, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 EDT
Scheduled - WLC will be performing planned infrastructure maintenance in our Grand Rapids data center on Wednesday April 29, 2026 starting at 8 pm ET. This work includes power infrastructure updates within our equipment space intended to improve overall resiliency and support ongoing operations.

No customer impact is expected, and services are intended to remain online throughout the maintenance. However, as with any power-related infrastructure work, there is a risk of unexpected service interruption if an issue is encountered.

Our team will be actively monitoring during the maintenance window and will provide updates here if anything changes.

Apr 27, 10:25 EDT
Apr 29, 2026
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.