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Welcome to White Label Communications home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
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Scheduled Maintenance
Advance Notice: Planned Infrastructure Work in Grand Rapids Sep 4, 2026 00:00 - Sep 15, 2026 00:00 EDT
From September 4 through September 14, WLC will be conducting planned infrastructure work in our Grand Rapids data center as part of a broader network improvement initiative. The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption. We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact. Thank you for your patience and understanding while we complete these improvements.
Posted on Aug 27, 2026 - 10:16 EDT
Posted on Aug 27, 2026 - 10:16 EDT
Scheduled Maintenance: Grand Rapids Infrastructure Network Upgrade Sep 11, 2026 23:00 - Sep 12, 2026 05:00 EDT
We will be performing planned infrastructure maintenance in our Grand Rapids data center as part of a network modernization effort. This work includes replacing core networking, routing, and firewall components that support services in the Grand Rapids site.
During the maintenance window, we plan to temporarily remove the Grand Rapids application zone from active service to reduce the risk of partial or inconsistent service behavior while network changes are completed. Services are expected to continue operating from our other available data center zones during this period.
Properly configured endpoints and customer systems should automatically fail over to alternate available zones. Some customers may notice brief registration changes, routing changes, or temporary service interruptions while failover occurs or while systems are validated following the network transition.
After the network work is completed, our team will perform service validation and gradually return Grand Rapids services to normal operation once testing confirms stability.
Posted on Sep 04, 2026 - 16:42 EDT
During the maintenance window, we plan to temporarily remove the Grand Rapids application zone from active service to reduce the risk of partial or inconsistent service behavior while network changes are completed. Services are expected to continue operating from our other available data center zones during this period.
Properly configured endpoints and customer systems should automatically fail over to alternate available zones. Some customers may notice brief registration changes, routing changes, or temporary service interruptions while failover occurs or while systems are validated following the network transition.
After the network work is completed, our team will perform service validation and gradually return Grand Rapids services to normal operation once testing confirms stability.
Posted on Sep 04, 2026 - 16:42 EDT