Scheduled Maintenance: Atlas Platform – Friday, October 16, 10:00 PM ET to Saturday, October 17, 6:00 AM ET
Scheduled for Oct 16, 22:00 EDT - Oct 17, 06:00 EDT
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Scheduled
White Label Communications will be performing scheduled maintenance on the Atlas platform switch software beginning Friday, October 16 at 10:00 PM ET through Saturday, October 17 at 6:00 AM ET.
This upgrade will deliver performance improvements and bug fixes, and lays the foundation for new features coming to the platform.
The upgrade process is designed to keep the platform available throughout the maintenance window. However, because each of our three (3) data centers must be updated and restarted in turn, individual data centers may be briefly unavailable during the window. Devices properly configured to use SRV records, as recommended best practice, should fail over to an available data center automatically and largely avoid any impact. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call center may be impaired for short periods of time during the maintenance window.
This upgrade process takes all possible steps to avoid interruptions, and the availability of our service remains of utmost importance to us. If you have any questions or concerns, please contact White Label Communications Support.
This upgrade will deliver performance improvements and bug fixes, and lays the foundation for new features coming to the platform.
The upgrade process is designed to keep the platform available throughout the maintenance window. However, because each of our three (3) data centers must be updated and restarted in turn, individual data centers may be briefly unavailable during the window. Devices properly configured to use SRV records, as recommended best practice, should fail over to an available data center automatically and largely avoid any impact. As a result, please be aware and set expectations with your customers that calling capabilities and applications such as call center may be impaired for short periods of time during the maintenance window.
This upgrade process takes all possible steps to avoid interruptions, and the availability of our service remains of utmost importance to us. If you have any questions or concerns, please contact White Label Communications Support.
This scheduled maintenance affects: Data Centers Regions (East, Central, West), Registration, Inbound Calling, Outbound Calling, PSAP / E911, Call Center, Fax, and Apps (Click-to-Call, Mobile Softphone).