Advance Notice: Planned Infrastructure Work in Grand Rapids
Scheduled Maintenance
Report for White Label Communications LLC
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In progress
The planned infrastructure maintenance in our Grand Rapids data center, scheduled for the night of 9/11 into 9/12, was not completed successfully. During the maintenance window, our team encountered an issue while implementing the network changes and made the decision to roll back to the prior configuration rather than proceed, in order to protect service stability.
Grand Rapids services have been restored to their normal, pre-maintenance operating state. No further action is required from customers at this time.
We are currently reviewing the issue encountered during the window and will reschedule this maintenance once the root cause has been identified and a solution has been determined. We will provide advance notice ahead of any rescheduled window, consistent with our standard maintenance communication process.
We apologize for any inconvenience and appreciate your patience while we work to complete this modernization effort safely.
Grand Rapids services have been restored to their normal, pre-maintenance operating state. No further action is required from customers at this time.
We are currently reviewing the issue encountered during the window and will reschedule this maintenance once the root cause has been identified and a solution has been determined. We will provide advance notice ahead of any rescheduled window, consistent with our standard maintenance communication process.
We apologize for any inconvenience and appreciate your patience while we work to complete this modernization effort safely.
Scheduled
From September 4 through September 14, WLC will be conducting planned infrastructure work in our Grand Rapids data center as part of a broader network improvement initiative. The purpose of this work is to enhance platform resilience, supportability, and long-term operational stability. While we do not anticipate widespread impact from all activities, certain phases may require scheduled maintenance windows that could present a risk of limited or localized service disruption. We will issue separate status-page notices for any maintenance windows with confirmed timing and expected customer impact. Thank you for your patience and understanding while we complete these improvements.
This scheduled maintenance affects: Data Centers Regions (Central).